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1. Aligning the organisation to achieve CX maturity and tangible outcomes from enterprise-wide CX transformation
1. Aligning the organisation to achieve CX maturity and tangible outcomes from enterprise-wide CX transformation

Tue, 24 May

|

The Meydan Hotel

1. Aligning the organisation to achieve CX maturity and tangible outcomes from enterprise-wide CX transformation

Invite only. Please RSVP to request attendance.

Registration is Closed
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Time & Location

24 May 2022, 3:40 PM – 4:40 PM GST

The Meydan Hotel, Dubai - United Arab Emirates

About the event

In this session discuss:

Post-pandemic CX has transitioned to a boardroom issue. Most organisations are starting to bring the CX departments into boardroom discussions. When we speak to the C-suite we can see investments being made in CX. Yet, CX is not a magic bullet, it matures over time to deliver growth and bottom line results. This session will examine:

  • How do you ensure board management has the patience to allow CX strategy to deliver ROI and not just focus on margins?
  • How do you achieve CX maturity? How can you achieve strong economic wins from your CX transformation project?

Session chair:

Haitham Elkhatib, Divisional Vice President, Sprinklr

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