Oil and Gas Live
Tue, 24 May|
The Meydan Hotel
1. Aligning the organisation to achieve CX maturity and tangible outcomes from enterprise-wide CX transformation
Invite only. Please RSVP to request attendance.
Time & Location
24 May 2022, 3:40 PM – 4:40 PM GST
The Meydan Hotel, Dubai - United Arab Emirates
About the event
In this session discuss:
Post-pandemic CX has transitioned to a boardroom issue. Most organisations are starting to bring the CX departments into boardroom discussions. When we speak to the C-suite we can see investments being made in CX. Yet, CX is not a magic bullet, it matures over time to deliver growth and bottom line results. This session will examine:
- How do you ensure board management has the patience to allow CX strategy to deliver ROI and not just focus on margins?
- How do you achieve CX maturity? How can you achieve strong economic wins from your CX transformation project?
Haitham Elkhatib, Divisional Vice President, Sprinklr