Enhance the efficacy of your organisational processes with AI-workers that possess the unique capability of self-healing and auto-remediation besides resolving all your I.T. tickets in just a few magic seconds.
AI workers that put your data to work for you
ITSM specialised NLP agent
AI powered NLP engines are domain trained for IT excellence and contextual understanding besides housing a unified search engine with self-indexing ability.
Workflow automation
UI based process automation tool to build workflows with ease, enabling seamless fulfillment.
Intelligent incident management
Our protocol based incident management escalates, mitigates and eradicates all security incidents & provides a post mortem report besides being able to self heal.
Chatbots that learn from every engagement to self-heal, over time
Cognitive analytics
Get real-time insights into agent availability, MTTR, query volumes, bot accuracy, self-service adoption, employee satisfaction rates, and more.
Instant remediation on first contract
Auto classification of tickets, smooth live agent hand offs and auto suggestions based on knowledge base data helps reduce ticket pile ups and increases FCR rates
Intelligent resolution
Smart ticketing + automation for instant resolutions to most L0, L1 tasks.
Resolve I.T. issues before they can occur
With the help of AI-powered digital assistants, your employees can dramatically improve their performance by focusing on work that matters, giving your organisation the qualitative boost and exponential growth it needs. Learn how AI-powered chatbots can help with I.T. service management.
Note: Content credit Yellow.AI