As we enter 2023 the spotlight is on the value of customer care, which ultimately raises the importance of customer journeys and satisfaction metrics. As such, business leaders must reconsider their traditional revenue-generating strategy and embrace diverse and innovative approaches to elevate the value of care, if they want to remain at the edge of competition. The new approach for reframing customer delivery should be broad and resilient to gain a competitive advantage.

With customer care a top priority, the CX Live Show 2023 will address key strategic questions around customer care – including how do you enhance the value of care and ensure all stakeholders are focused on the value of care in every interaction.