The CX Live Autumn Leaders Exchange 2022 captures the ambition, innovation and next-gen technologies to ensure you deliver a game-changing CX strategy for 2023.

AGENDA

9.00am REGISTRATION AND WELCOME COFFEE

9.50am EXCHANGE OPENING

10.00am DEEP DIVE: Gap analysis - building capabilities that strengthen customer engagement to achieve digital CX success

BUSINESS GROWTH AND CX

10.30am DEEP DIVE: Devising an actionable CX and brand strategy beyond feverish commercial and quarterly targets

11.00am KEYNOTE: Digital transformation driving omnichannel experience and excellence in customer care

11.30am DEEP DIVE: Creating excellence in process design – re-designing CX strategy to deliver personalized experiences

VOC AND DIGITAL TRANSFORMATION

12.00pm DEEP DIVE: Redesigning the Voice of Customer strategy to gain systemic efficiencies

12.30pm NETWORKING AND LUNCH

1.30pm CLOSE OF EXCHANGE

Exchange Partner - Medallia