Leaders Connect 2: Beyond the Hype, The Practical Approach to Transforming Contact Centers

Many beat the drum about AI, omni-channel, and personalized CX…Vast Majority of brand experiences still fragmented & unintelligent, WHY?

While shifting Contact Center from on-premise to cloud enables a vast spectrum of innovation to businesses to enable businesses to transform their customers' experiences. Nonetheless what seems to be lacking is the understanding that this shift is more of a business transformation shift rather than technology consumption shift.

In this session we will discuss a practical approach to transitioning legacy contact centers into Next generation cloud contact center (CCaaS 3.0)

Session chair:

Vasili Triant, COO, ujet.cx

Mamoun Alamouri, Managing Director, MEA, ujet.cx